1. Introduction

 

Welcome to PG Cleaning Group (“we”, “our”, “us”).

 

By accessing our website or booking our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a booking.

 

2. Services

 

PG Cleaning Group provides residential and commercial cleaning services within our listed service areas.

 

Our services include, but are not limited to:

- General house cleaning

- End of Lease / Bond cleaning

- Move-out cleaning

- Carpet steam cleaning

- Other related cleaning services as outlined on our website or agreed in writing

 

3. Booking

 

All bookings must be made through our website, phone, or approved communication channels.

 

Booking details must be accurate and complete, including property condition and service requirements.

 

PG Cleaning Group reserves the right to refuse, cancel, or reschedule a booking if incorrect, incomplete, or misleading information is provided.

 

4. Pricing & Payments

 

Prices are based on the information provided at the time of booking.

 

Additional charges may apply if the property condition differs significantly from what was disclosed.

 

Payment is due immediately upon completion of the service unless otherwise agreed in writing.

 

Failure to make payment may result in further action to recover outstanding fees, including referral to a debt collection agency.

 

5. Cancellations

 

Cancellations must be made at least 24 hours prior to the scheduled service time.

 

Cancellations made within 24 hours may incur a $50 cancellation fee.

 

Failure to provide access to the property at the scheduled time may be treated as a late cancellation and charged accordingly.

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6. Touch-Up Policy (No Refunds)

 

Any concerns regarding cleaning quality must be reported within 72 hours (3 days) of service completion.

 

PG Cleaning Group will provide a free touch-up service where required.

 

If the client refuses the touch-up service, arranges their own cleaning, repairs, or engages a third party, full payment of the original service remains payable and no refunds will be issued.

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7. Access & Utilities

 

Clients must ensure that the property is accessible at the scheduled service time.

 

Water and electricity must be available during the service.

 

If access is restricted, delayed, or utilities are unavailable, additional charges may apply or the service may be rescheduled.

 

8. Liability & Damage

 

PG Cleaning Group takes reasonable care when performing services.

 

Any damage must be reported within 24 hours of service completion.

 

We are not responsible for pre-existing damage, wear and tear, or hidden defects.

 

Our liability is limited to the cost of the service provided.

 

9. Bond Return Disclaimer

 

While we aim to assist clients in achieving a successful bond return, we do not guarantee full bond refunds.

 

Bond outcomes depend on property condition, agent requirements, and previous tenancy condition.

 

We are not responsible for issues unrelated to cleaning standards.

 

10. Changes to Terms

 

We reserve the right to update or amend these Terms & Conditions at any time.

 

Updated terms will be published on our website and take effect immediately.